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What Is The Service Management Fee

At Creator Merch Solutions, everything we do starts with you, the creator. Your success is the foundation of our business and the reason we exist. The Service Management Fee reflects our commitment to providing you with a complete, stress-free merchandising solution, so you can focus on what you do best: creating content and building your audience.

What Does the Service Management Fee Cover?

Our Service Management Fee is designed to handle all the behind-the-scenes operations that go into running a successful merchandise store, including:

Website Management & Analytics

We keep your store running smoothly with regular updates, security patches, and performance monitoring. Analytics help track sales, customer behaviour, and website traffic to optimise your merch strategy.

Web Hosting & Domain

Your store is hosted on a secure, high-speed platform with a professional domain name. We handle all hosting, SSL security, and renewals, ensuring seamless performance with no downtime.

Customer Service & Management

We manage all customer inquiries, order tracking, refunds, and returns. This ensures a smooth buying experience for your audience while saving you time and effort.

Marketing Guidance

Receive expert guidance on pricing, promotions, and content strategies to drive sales. We help you attract and engage customers while growing your brand’s presence.

Tokens

For every sale, you earn 1 token, which can be redeemed for CMS services like professional product design, physical samples, or other exclusive benefits to enhance your merch range.

How Much Is The Fee?

The CMS Service Management Fee is 12% of each sale. This single, flat fee covers full website management, customer service, order processing, fulfilment, marketing guidance, and access to the exclusive CMS Token rewards system. It eliminates the need for upfront costs, subscriptions, or hidden charges. Compared to alternatives like Shopify (monthly fees plus transaction costs) or Patreon (up to 12% for digital-only services), CMS offers complete physical merchandise management and brand protection under one simple rate. The 12% fee fairly reflects the professional team, infrastructure, and ongoing support that allow creators to focus fully on growing their audience.

Why Is There a Fee?

The Service Management Fee ensures your store operates seamlessly without you having to handle the technical, customer service, and marketing aspects yourself. Running a merch store involves ongoing costs—hosting, security, maintenance, analytics, and support—all of which we manage for you. This fee also covers customer service, so you never have to deal with inquiries, refunds, or disputes. Additionally, we provide expert marketing advice to help grow your sales. Instead of charging separate fees for these services, we bundle everything into one manageable cost, making it simple, predictable, and cost-effective while allowing you to focus on content creation.

How Does It Work?

We’ve structured the Service Management Fee to fairly distribute the costs of essential services across all sales. By assessing the time, resources, and expertise required for website maintenance, hosting, customer service, and marketing support, we’ve calculated a balanced rate that keeps your store running efficiently. Rather than charging upfront or separate service fees, the cost is built into each sale, ensuring a predictable and manageable system. Additionally, 1 token per sale is allocated, allowing creators to redeem valuable CMS services like product design or samples. This approach ensures fairness, transparency, and continuous support without hidden costs.

Why tokens?

We offer 1 token per sale because we have so much to offer beyond just running your store. This system gives creators the freedom to choose what benefits them most—whether that’s product design, samples, or other CMS services. If you prefer a hands-off approach, we can advise on the best way to use them based on your goals, or simply manage it for you using our expertise. Tokens ensure creators remain part of the process if they want to, while also allowing us to provide ongoing value tailored to their needs, without overwhelming them with unnecessary decisions.